The Relationship between BPJS Patient Satisfaction Level and Service Quality in Hospitals

Hospital is a health service institution that provides comprehensive personal services, including medical rehabilitation and maintenance services. These services are carried out through the emergency department, outpatient unit inpatient unit. Specialists subspecialist doctors in hospitals provide By reviewing published works 10 journals from 2015 to 2022, we examine relationship between BPJS patient satisfaction level quality with keywords journal search, BPJS, Hospitals. The analytical tool used was PICO. results of study found based on indicators, there were seven dissatisfied (66.7%) all hands described (Tangibility, Reliability, Responsiveness, Assurance Empathy) 9 (90%) hospitals. Patient will impact hospital.